Customer Service Agent (Claims)

Reference number:
MPCT20260203
Location:
Laval
Status:
permanent
Salary:
48K
Schedule:
Monday to Friday, 7:30 a.m. to 3 p.m. onsite
Field of activity:
customer service
Education:
DEC
Language:
French
Requirements:
• College diploma in secretarial studies or administration • Minimum 1 year of customer service experience (telephone) • Proficient with Microsoft Office • Organized, independent, diplomatic, and customer service-oriented • Experience in insurance or claims management (an asset) Join us and help provide a quality customer experience, even in the most delicate situations.
Job Summary:
Want to be part of a dynamic team and play a key role in customer service?
We are looking for a Customer Service Agent (Claims) to act as the first point of contact for insurance claims for our client, an independent store operator.
Work location: Laval
Schedule: Monday to Friday, 7:30 a.m. to 3 p.m., on-site
Salary: $48K and insurance after the probation period
Your role
• Assist operators and customers with claims (bodily injury, property damage, vehicle fleet)
• Coordinate and follow up on claims files
• Communicate with insurers, claims adjusters, and internal teams
• Answer calls and emails and handle complaints related to claims
• Provide administrative support to the Insurance and Claims department
Join us and help provide a quality customer experience, even in the most delicate situations.
Available positions:
1
Contact at Excel:
Mihaela Mathe